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Shipping / Postage / Delivery
Which countries do you deliver to?
We deliver internationally to most countries. If you have any concerns about your international delivery address please send an email to firstname.lastname@example.org.
Will my parcel fit through my letter box?
Our orders are sent in a large letter parcel so should fit through most letter boxes. However, exceptions to this include if the volume of your order requires a larger parcel, or if your order requires a signature for delivery.
Do you offer a next day delivery service?
If you need an item delivered for the next day, please send an email to email@example.com or give us a call on +44 (0) 20 3026 9125. We may be able to arrange this if given appropriate notice and for an additional cost.
How long will my order take to reach me?
Once you have received your shipping confirmation please allow 1 - 4 working days for it to arrive.
What do I do if my parcel hasn't arrived yet?
UK orders - Please allow 5 working days after your shipping confirmation email before contacting us to chase as occasionally Royal Mail can be a little slow. International orders - check the tracking details provided in your order confirmation email.
Can I change the delivery address on the order I have just placed?
Yes, as long as your order hasn’t already been dispatched. Please immediately send an email to firstname.lastname@example.org or give us a call on +44 (0) 20 3026 9125 and we can change the delivery address accordingly.
Can you post my order in discreet packaging?
Yes, we can post orders in discreet packaging. Please leave a note at the checkout when placing your order, or alternatively send an email to email@example.com or give us a call on +44 (0) 20 3026 9125.
Will you let me know the status of my order?
You will receive an email informing you when your order has been dispatched. Only orders over £300 have tracking. If your order is outside the UK you can use the tracking details provided in the confirmation email.
Will my parcel incur customs or import duty?
Yes, if you live outside the EU import duties are calculated out at checkout and you can pre-pay. We cannot predict how much these will be as it varies from country to country.
Can you send my order via courier?
This service may be accommodated if organised, and costs are covered by the customer.
How quickly will I receive my order to an address outside the UK?
You can select the speed of shipping at checkout with the fastest option being DHL Express which is between 1-3 working days depending on your location.
What are my postage options for items ordered online?
If you are within the UK your order will be sent via Royal Mail. For orders under £300 your items will be sent 1st class, for orders £300 and over, your items will be sent 1st class signed for. For orders outside the UK, your items will be sent via DHL.
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