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I live in the channel Islands will VAT be deducted from my order?
I live outside the EU, will I have to pay VAT?
If I have been given a Beija voucher but you don’t have my size, what happens?
We do not offer refunds on gift cards for any amount. If we do not have your size in our lingerie, our gift cards can still be used to purchase other items we stock, for example, jewellery, socks, perfume, candles, soaps and more.
If I pay by gift card but don’t spend the full amount, how will I be refunded?
We do not offer refunds on gift cards for any amount. We recommend you make the most of your gift voucher and use the full amount.
Can I pay by Cheque?
We do not accept payment by cheque either online or in-store.
Do you offer an account facility so I can pay monthly?
Yes, we offer Klarna as a payment option. You can either pay later (30 days after delivery) or pay in 3 instalments.
What is verified by Visa and MasterCard Secure Code?
Some financial institutions use an extra security step known as “Verified by Visa” or “MasterCard SecureCode” to authenticate internet purchases.
What payment methods do you accept?
Online we accept payment via Paypal, Klarna, GPay, Visa, MasterCard, and American Express. In-store, payment can be made via cash, gift card, GPay, Visa, MasterCard, or American Express.
Problem processing my card, what do I do?
Give us a call on +44 (0) 20 3026 9125. and one of our sales assistants will hopefully be able to assist you.
When will my card be charged for my order?
It can take up to 3 days to process a card payment but may show immediately.
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